- How long does it normally take to ship an order?
As soon as you successfully place an order, your parcel will be put under process for about 1 – 5 days . After that, it will get ready for shipment and start to be delivered.
We strive to process both domestic and international shipping within 2 – 3 weeks.
Please keep in mind that external factors such as logistics and weather may have an impact on delivery time. The shipping date also differs during sale seasons and special promotions.
- How long will I get the tracking number?
For customers that have chosen our standard shipping (without tracking) option, please bear in mind that we will only provide you with tracking link so that you can track your order process. The tracking number will NOT be provided.
If you choose our insured shipping, the tracking number will be informed to you via email around 4 – 7 days since your parcel is picked up by the carrier.
The above information are stated in our shipping policy, please visits here for more details.
- Why is my tracking number invalid?
After you get the tracking number, it will take around 4-7 days for process. Therefore the tracking information may not appear online immediately.
In case the tracking number is not valid after 7 days since it is updated by the shipping carrier, please contact us and we can look into this issue for you.
- How can I check my order?
Once you place your order in our store, it’s easy to follow your item’s progress.
- Get access here.
- Enter your order number and email.
- Click “Track your order”.
You’ll be able to view your order delivery status with carrier information and the item’s current location.
If you don’t see any tracking information, please contact us via (email) as soon as possible to address your issue.
- Where’s your company located?
ArtoFabric is a Design & Printing company mainly targeting the U.S and EU markets, headquartered in The Vietnam.
Meanwhile, our products are assembled in other countries, which enables us to provide a better price for our valued customers as well as guarantee product quality.
- How can I return the item and get my money back?
Premium Fabric will only accept return on products that are eligible for return and refund policy.
If you choose to return your order which meets all of our requirements, please inform us via email and we will put your request into consideration.
You will receive your money back but do not need to return the item if we agree with your return request.
Note: The waiting time for your card to be issued depends on your card provider.
- How can I cancel my order or change the size and color of the items?
If you change your mind about your purchase, please contact us via email email@example.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Please remember, your order is only eligible to be cancelled and modified within 12 hours of placing the order. Please be informed that a management and transaction fee (20% of your total order value) will be applied for the cancellation. After that time, the order is locked for processing and can no longer be cancelled.